1 About Us

PCP Claim UK is a trading style of Chase Monro Claims Ltd (Company number 08314551). Chase Monro Claims is authorised and regulated by the Financial Conduct Authority FRN831404 for regulated claims management activities. Registered office: Unit 5, Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, Merseyside,

Chase Monro Claims Ltd is a data controller and is committed to protecting your privacy and takes its responsibilities regarding the security of user information very seriously. This privacy statement sets out how Chase Monro Claims Ltd complies with both UK and European Union data protection requirements. We have structured our website so that you can visit without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Notice.

This website and our services are not intended for children, and we do not knowingly collect data relating to children.

If you have any queries about the policy, please get in touch with us using info@pcpclaim-uk.co.uk or write to us at the address below and we will do our best to answer your questions.

Data Protection Office
Unit 5, Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, Merseyside,

This privacy policy was last updated on 20th December 2023.

2 What is Personal data?

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.


​3 How we use your information

This privacy notice tells you how we, Chase Monro Claims Ltd, will collect and use your personal data for example:

4 Why do we collect and store personal data?

We need to collect personal data in order for us to provide you with a service, to answer enquires about our services and to maintain our records. In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

5 Personal data categories we collect

We may collect, use, store and transfer different kinds of personal data about you which we have categorised as follows:

Identity Data
This includes, first name, maiden name, last name, marital status, title, date of birth and gender

Contact Data
This includes, email address and telephone numbers.

Case Data
This includes information relevant to your case such as your employment status and contractual employment cover such as sick pay.

Financial Data
This includes, bank account information and payment details.

Compliance Data
This includes, recorded calls for quality checks and staff training. Such recordings may also be used to help us combat fraud.

Technical Data
This includes, internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data
This includes, information about how you use our website, products and services.

Marketing and Communications Data
This includes, your preferences in receiving marketing from us and your communication preferences.

Aggregated Data
This includes statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Special Categories of Personal Data
This includes health and vulnerability related data that you may voluntarily share with us during the fulfilment of our services to you. We will always ask for your explicit consent to record and share Special Category Data.

6 How we might collect personal data

We use different methods to collect data from and about you as follows:

When you voluntarily provide it to us: – 

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

This includes personal data you provide when you:

Collected automatically: – 

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Provided by third parties or publicly available sources: – 

We may receive personal data about you from various third parties as set out below: ​

7 Processing purpose and our legal basis

We will always have a legal basis for processing personal data, and we have methodically assessed our purposes and legal bases.

Our legal basis for processing your information is most commonly in line with our contractual obligations to fulfil the services and products you request from us.

As a Regulated company we are audited and held to high standards for the services and products we offer. Therefore, we may be legally obligated to process personal data during regulatory audits.

In the process of delivering our services, there may be legitimate interests that we pursue, which we have tested to ensure that those interests are balanced, appropriate and we have considered any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). If you have any questions about the legal basis for our processing activities, please feel free to get in touch with our Data Protection Office.

8 Recipients of your personal data

During the course of providing the services that you request from us, we may share your information with our processing partners, known as recipients and data processors.

​We conduct due diligence with both recipients and data processors around the areas of their data security protocols, data protection policies and we have strict contracts in place that govern how they process your information.

​​Email Delivery & CRM
When emailing our customers with service updates and holding data via CRM.
Zoho Corporation B.V., Beneluxlaan 4B, 3527 HT UTRECHT, The Netherlands ​

Third parties
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets include Blacklion LLP, Lead Social Ltd, Milberg LLP.

Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.


9 When we may have to disclose your personal data

We may have to disclose your personal data with other third parties as set out below. These organisations or bodies will not use your information to contact you. These third parties will be subject to obligations to process your personal information in compliance with the same safeguards that we deploy.

HM Revenue & Customs
We’re required to disclose certain data with the HMRC.

Solicitors Regulation Authority
We’re regulated by the SRA, so we may have to disclose small amounts of data with them for auditing purposes.

Compliance Consultants
Compliance Consultants and other like services acting as processors, based in the United Kingdom who require reporting of processing activities in certain legal and compliance circumstances.

11 Making sure your data is secure

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

12 How long do we keep data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

​To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

​Details of retention periods for different aspects of your personal data are available and you can request more details of that by contacting our Data Protection Office.

By law we have to keep certain information about our customers and this data will be held solely and securely for those legal purposes.

14 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights: ​

​All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

15 Requesting access to my data

Chase Monro Claims Ltd at your request, can confirm what information we hold about you and how it is processed. If Chase Monro Claims Ltd does hold personal data about you, you can request the following information: ​

​What forms of ID will I need to provide in order to access this?

Chase Monro Claims Ltd accepts copies of the following forms of ID when information on your personal data is requested:
Passport, driving licence, birth certificate, utility bill from last 3 months.

Contact details of the Data Protection Officer (DPO): ​

Data Protection Office
Unit 5, Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, Merseyside, L23 2UN.
Email: info@pcpclaim-uk.co.uk

16 When things don’t go as planned

In the event that you wish to make a complaint about how your personal data is being processed by Chase Monro Claims Ltd or third parties, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Chase Monro Claims Ltd data protection representatives Data Protection Officer (DPO).

The details for each of these contacts are:

​Complaints Officer
Unit 5, Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, Merseyside, L23 2UN
Email: info@pcpclaim-uk.co.uk

If you have any queries about the policy, please get in touch with us using info@pcpclaim-uk.co.uk or write to us at the address below and we will do our best to answer your questions.

Data Protection
Unit 5, Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, Merseyside, L23 2UN


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